The development modules enable rapid use with complete customizability and white label configuration and source code transfer.
White label machine portal for machine manufacturers
Centralization and channeling through a single interface to the customer
in a service portal for mechanical engineering in the IoT
With a machine portal, machine manufacturers can provide their customers (producers/operators) with digital applications and services at a central location and thus create a bi-directional communication channel and access. This customer portal allows manufacturers to bundle their IIoT/Industry 4.0 services and applications (e.g. support ticket system, spare parts catalog, condition monitoring, etc.) and offer a seamless user experience, even between different applications. Existing applications can be integrated into the service portal as well as apps and applications from third-party providers that are yet to be developed in the future.
Quick access to your IoT machine portal - flexible and modular expansion
By using existing basic elements (building blocks) such as the hub and user and machine management (assets) as the basis of the shopfloor.io IIoT software development kit, you can get started very quickly with your ownmachine/service portal for the central provision of digital applications.
The machine portal can be expanded on a modular basis and supplemented with additional digital services.
The resulting service portal offers you the opportunity to ensure full bidirectional communication between manufacturer and customer. Seamless support management and real-time services are significant influences in reducing costs, which a service portal favors.
Advantages of the modular machine portal as a service portal
Networking your machines enables a wide range of digital applications that maximize the benefits of your products for you and your customers.
Usage data from your systems in the field is worth its weight in gold, as it enables individual advice, needs-based upselling and optimized service. We advise you and work with you to develop innovative and future-proof user experiences.
Presentation of the global machine service portal across multiple locations.
Networking your machines enables a wide range of digital applications that maximize the benefits of your products for you and your customers.
Nutzungsdaten Ihrer Anlagen im Feld sind Gold wert, denn Sie ermöglichen individuelle Beratung, bedarfsgerechtes Upselling und optimierten Service. Wir beraten Sie und entwickeln mit Ihnen innovative und zukunftssichere Nutzererlebnisse.
- Zentralisierung der Kontaktpunkte (Single Interface to the Customer)
- Keine wiederkehrenden Lizenzkosten. Der Code geht an Sie über und kann beliebig weiter entwickelt werden.
- Nutzung von offenen Standards, dadurch kein Lock-In-Effekt.
- Attraktive digitale Mehrwerte
- Stetige Quality assurance and -verbesserung through statistical data of your systems
- Zugeschnittene Beratungs- and Support-Leistungen through real-time data
Helfen Sie Maschinenbetreibern dabei sich von Dokumentationsordnern, stillstehenden Anlagen, langwierigen Wartungsarbeiten und unflexibler Produktionsplanung zu verabschieden. Durch die Vollvernetzung von Produktionen laufen Anlagen effizienter, Techniker haben ihre Handbücher und Dokumentationen in der Hosentasche dabei und Produktionsplaner können auf detaillierte Daten zurückgreifen, um optimierte Auslastungen zu erreichen und schnell auf geänderte Anforderungen reagieren zu können.
- Optimierung the Anlagenauslastung
- Automatisierter und verbesserter Service
- Effiziente Produktionsprozessüberwachung & -steuerung
- Verringerte Ausfallzeiten
- Digitalisierte Dokumente und Handbücher
- Verbesserte Quality assurance
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Competitive advantage through modular further development options
and optimized customer loyalty
For many machine manufacturers, the sale of machines is often the at least temporary end of their customer relationship or customer contact. Machines are implemented in the machine operator's existing production system, employees are trained and a service number is left for queries and maintenance. After the sale, the manufacturer no longer receives any information about machine operation or machine behavior.
Producers have to take action on their own initiative and contact the machine manufacturer in the event of problems, breakdowns, maintenance and customization requests. As a result, customer contact is inefficient and associated with high service costs, and there is no lasting customer loyalty. In addition, the potential for further development is limited. In contrast, the direct implementation of a service portal offers seamless contact options and increased customer loyalty.
References
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