Use case
Virtual part-time employee in service
In the dynamic world of mechanical and plant engineering, daily service and spare parts requests are a real challenge, especially during critical phases such as commissioning. Important specialist knowledge is often only stored in the heads of a few experts, which can lead to bottlenecks when employees change. Without a central knowledge database, overload and long training times are inevitable.
Fast and accurate service is crucial
shopfloorGPT revolutionizes service management by introducing an intuitive customer portal that is directly linked to your document management and spare parts catalog. The AI service agent, trained with deep industry knowledge, supports your team from the inside out and improves efficiency immediately. shopfloorGPT is your new AI-powered service agent, specifically designed to effectively support your team with daily challenges.
Challenges in daily service requests
Service Capacity
Every day you receive numerous inquiries about service and spare parts, especially during critical phases such as commissioning.
Hidden Knowledge
A lot of specialist knowledge is often stored unused in the heads of individual employees.
Service Quality
Long training periods and overloads during staff changes threaten your service quality.
shopfloorGPT – More than just a digital assistant
For machine and plant manufacturers and producers:
Optimize your service team with artificial intelligence
Customer portal with direct access
Seamless access to document management and spare parts catalog.
Intelligent support
Training of a digital service assistant for internal and external support.
Improved first call resolution rate
Increase your first call resolution (FCR) by an impressive 11 percent.
Improve productivity, reduce training times and increase customer satisfaction with a solution that has been specially developed for the challenges of machine and plant construction.
References
